By now, I’m sure you’re familiar with the term Unified Communications (UC), but what on earth is UCaaS? UCaaS is a term exclusive to communications and APIs and it’s one you need to know. Let’s break it down.

Enterprises and large companies already know that 24/7 communication and collaboration of the moving parts are essential to their growth and success. Covid made us see the light in the shape of a cloud, and innovative businesses leverage it to adapt to this new reality with ease.

Every enterprise needs a provisioning engine to control and automate internal company communication and collaboration tools to be efficient. Considering the enterprise workforce, we’re talking hours of complicated mistake-prone tasks if done manually. And what about the ongoing management and monitoring?

Unified communications (UC) management not only enhances your company’s business communication, collaboration, and productivity, it also supports every employee in their work and helps make your customers happier.

What is unified communication management? Do you even need unified communication and collaboration management tool? What are the benefits of unified communications (UC) as a service, and how does it help IT and support remote workers?

IT Service Management systems (ITSM) like ServiceNow, help organizations deliver digital workflows related to ticketing, network and security management and systems engineering support services  – all of which provide great value to the business by enabling the organization’s employees to work efficiently with each other.

A company’s unified communications system is one of the most expensive yet necessary business expenses as it is responsible for ensuring successful communication and collaboration throughout the enterprise.

Everyone is talking about moving to the cloud lately – but what does that really mean? And what does it mean for Unified Communications systems like Cisco Call Manager (CUCM) that are traditionally on premises?