Self-Service UC

Unified Communications, Self-Service Style

Waiting around for tickets to be resolved by the support team can be really annoying – especially when we’re talking about UC provisioning related tasks like setting up a phone number for a new team member. Tuki’s self-service UC portal empowers end users to complete these tasks on their own and frees up the support team, leading to cost savings across the board.

Consumer-grade experience for employees

Employees can easily control and customize their own unified communications configurations (such as call forwarding, password and PIN management, speed dials and more) 24/7 from anywhere. Zero wait time for IT support, maximum efficiency. It really doesn’t get better than that.

Easy setup and fewer trivial tickets for the support staff

IT groups can set their users’ autonomy level according to internal policies by delegating some self-provisioning and service activation operations. Top that with setting up your enterprise-branded portal to provide a homey experience. And while users enjoy their newly won freedom, the technical team can focus on more complex assignments.

Cost saving, higher productivity and increased customer satisfaction for the enterprise

Self-service and automation allow enterprises to hire fewer support engineers, and thus save time and money. Bygone are the costly support-induced delays and wasted employee time. Information flows faster, corporate productivity increases and ultimately customer satisfaction too.

Now users can manage their UC on their own, without waiting around for the support team.

Key Features

Call Forwarding
Password and PIN Reset
Speed Dials
Single Number Reach
Define various criteria for forwarding incoming calls to voicemail or another number, to flexibly match real-life scenarios
Reset and change user passwords, phone PINs and voicemail PINs for maximum security protection
Consistently manage speed dialing options, regardless of differences in the setup workflow of different devices, for quick and simple operation
Associate line numbers to several simultaneously ringing devices (or voicemail) to assure reachability on most convenient device, according to personal schedule and timing preferences
Define various criteria for forwarding incoming calls to voicemail or another number, to flexibly match real-life scenarios
Password and PIN Reset
Consistently manage speed dialing options, regardless of differences in the setup workflow of different devices, for quick and simple operation
Single Number Reach
Call Forwarding
Reset and change user passwords, phone PINs and voicemail PINs for maximum security protection
Speed Dials
Associate line numbers to several simultaneously ringing devices (or voicemail) to assure reachability on the most convenient device, according to personal schedule and timing preferences

UC just got super simple to manage with an easy-to-use portal that enables end users to access telephone setup information whenever they need it. From voicemail password reset to phone speed dials and line call forwards, users can conduct simple changes on their own quickly without involving the support team.