Tuki UC Management Platform Architecture

Industry Challenges

The UC industry and its needs are rapidly evolving as businesses empower employees to work from home or remotely. Tuki’s UC management technology must be versatile to support customer challenges in hybrid environments without compromising data integrity. Implementing automated management tools offers organizations demonstrable opportunities to reduce operational expenses and deployment time, maximizing satisfaction for both the organization and end users.

Tuki SaaS Architecture & the Single Source Of Truth (SSOT)

Tuki’s UC management platform is designed to support the Single Source Of Truth (SSOT) concept, ensuring that all decisions are based on consistent data. The SSOT used by Tuki is the existing PBX database within the organization, enabling users to manage their UC lifecycle easily via native APIs. The platform allows real-time processing and management of PBX data, enhancing user experience and operational efficiency. Tuki’s architecture makes its UC management platform unique in the market.

Tuki’s Architecture Benefits

Data Ownership / SSOT

Regardless of whether your data is on-prem or in the cloud, there is no need to duplicate data from the PBX.

Endpoint Agnostic

Seamless integration with any UC system, including ITSM and HR systems.

Scalability

Easy onboarding and migration to enhance flexibility.

High Availability

Ensuring real-time data accuracy and zero downtime.

Hybrid Environment / Single Pane of Glass

Functionality across on-prem and cloud systems simultaneously, providing a cohesive view for management.

Sovereignty & Federation

Tuki enables organizations to modernize communications while preserving control of infrastructure, identity, data location, security policy and integrations. Trusted federation connects approved environments and domains while allowing each organization to maintain its own governance and data boundaries.

Security & Compliance

Tuki’s architecture simplifies security compliance through a single platform that adapts to existing IT processes. Key features include:

Information & Security Management Compliance: Tuki adheres to ISO/IEC 27001 requirements.

Role-Based Access Control: Advanced RBAC features enable secure management of admin profiles.

Application Security: Based on the Zero Trust model, protecting against both generalized and targeted attacks.

Application Protection: Tuki’s solution is fortified against attacks, ensuring valid requests and responses.

Tuki Manage makes UC lifecycle management and security compliance easier to implement and monitor via a single platform that adapts to existing IT processes, policies, and strategies in both on-prem and cloud environments.