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The UC industry and its needs are rapidly evolving as in today’s global climate, businesses are increasingly empowering employees to work from home or remotely. Influenced by an ever changing infrastructure of companies, UC management technology must be versatile to support customer’s challenges as hybrid environments, without altering data integrity.
Nowadays, data integrity is a huge challenge amongst organizations, which is why businesses must adapt their solution architecture with a Single Source Of Truth (SSOT) concept, as well as comply with security and compliance standards. Optimizing UC by implementing automated management tools provides these businesses with demonstrable opportunities to reduce operational expenses and deployment time in order to maximize organization and end-user satisfaction.
Data Ownership / SSOT
Regardless of whether your data is on-prem or in the cloud, there is no need to duplicate the data from the PBX.
Endpoint agnostic
Seamless integration with any UC system, i.e., Service Now, ITSM/HR systems.
Scalability
Easy onboarding and migration.
High availability
Real-time, Data accuracy, and Zero Downtime.
Hybrid environment / Single pane of glass
Can work on-prem and on the cloud even simultaneously with multiple vendors.
This document describes in a detailed manner the architecture of the Tuki UC management platform – a Software as a Service solution that allows organizations to manage their Unified Communications Lifecycle. Tuki’s solution allows users to manage their UC lifecycle via native APIs. The architecture is designed to support the Single Source Of Truth (SSOT) concept, which aims to ensure that everyone in an organization makes bases business decisions based on the same data.
1
Information & Security Management Compliance: Tuki complies with ISO/IEC 27001 requirements.
2
Role-Based Access Control: Advanced RBAC features to manage admin profiles and delegate operations with zero compromises on security.
3
Application Security: Based on the Zero Trust security model Tuki have a layer of protection against both generalized and targeted attacks.
4
Application Protection: Tuki’s solution is protected by best code protection, protecting our customers from attacks and ensuring that only valid requests get through and valid responses are returned.
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Tuki UC Management
Platform Architecture
