Companies that use UCaaS platforms quickly find that these play a central part in organizations’ workflows and communications. The importance these platforms play, can also turn them into potential security risks, with hackers and data breaches leading the list of potential hazards. To prevent such occurrences, companies must ensure that their UCaaS provider maintains and incorporates all the latest security best practices.
It is therefore crucial that companies use best practices of UCaaS security to ensure that they can enjoy the best of both worlds: leverage the benefits of UCaaS while mitigating risks and protecting their data and communications from potential threats. Before migrating to a UCaaS provider, therefore, it is important to take a close look at the security expertise of the provider.
Keep in mind that maintaining the security of your UCaaS is crucial also for ensuring that your company adheres to compliance regulations on privacy and security such as GDPR and CCPA.
The key elements of UCaaS security are:
Data Centers Security: Data centers that host UCaaS platforms must employ maximum physical and virtual security measures. A common method used to authenticate users is multi-factor authentication (MFA) that helps to protect access to both the data center and the UCaaS platform.
VoIP Call Security: UCaaS platforms often use encryption technologies such as Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) in order to do so.
Data Encryption: In order to ensure that your digital assets remain confidential and indecipherable to third-parties, the data must be encrypted. UCaaS platforms regularly use robust encryption protocols to protect sensitive data transmitted during voice, video, and file-sharing communications.
User Access Controls: In order to maintain data security and data privacy, it is important to limit users’ access to just the data they need. UCaaS Security includes comprehensive user access management, allowing organizations to define and enforce per-user access controls. The principle of least privilege is applied to restrict user access to only the necessary features and data within the UCaaS platform.
Fraud Prevention and Real-Time Monitoring: A crucial benefit of UCaaS systems in this regard, is their ability to provide automated and warnings that help increase response time to potential security threats. By doing so, these cloud-based UCaaS platforms can be an important part of a company’s overall defense playbook.
Network Security Measures: The safety of your communication platforms can also help protect your organization from various hacking schemes, including as DoS attacks. One way to do so is by using special devices, called session border control (SBC) mechanisms are often used to enhance network security and protect against unauthorized access and network vulnerabilities by regulating IPs access.