What is Unified Communications Manager (UCM) Cloud for Government?
UCMG (Unified Communications Manager Cloud for Government), is a unified communication solution by Cisco specifically created for governmental agencies.
The work-from-home and workplace flexibility revolution hasn’t skipped the public sector. However, unlike private companies, public sector entities are often scrambling to find ways to ensure flexibility within highly rigid systems and under severe public scrutiny. UCMG provides the public sector with a secure, efficient all-in-one platform to adapt, manage and unify communications.
UCMG utilizes Cisco’s Unified Communications Manager (UCM), a comprehensive software-based call-processing system. UCM seamlessly integrates voice, video, messaging, and conferences and in-person meeting features into a unified platform, enabling a holistic communication experience.
This fosters real-time communication, facilitates teamwork, and improves overall productivity. It also ensures that collaboration among employees is increased, regardless of employees’ physical whereabouts.
By using UCMG IT professionals in the public sector can leverage the advanced capabilities of Cisco UCM while benefiting from the scalability, flexibility, and heightened security of a cloud-based deployment.
How Can Government Agencies Benefit from Using Unified Communications Manager (UCM) for Government?
Governmental agencies deal with highly sensitive data, so ensuring data security and privacy is a key concern for IT professionals in the public sector. UCMG is designed to ensure compliance with government standards and regulations and is a FedRAMP-authorized solution.
UCMG ensures encrypted communication channels (FIPS 140-2 certified) that secure data transmission, comply with government regulations, safeguarding sensitive information and protect against unauthorized access.
UCMG also seamlessly integrates with existing IT infrastructure, applications, and services. Any transition or migration in large, complex settings such as governmental agencies requires a system that can provide a smooth transition and compatibility with the organization’s already existing technology ecosystem. It offers APIs and integration options to connect with other systems, enhancing productivity and enabling automation.
Additional key features are scalability and flexibility. IT professionals can easily adapt the communication infrastructure to meet evolving needs, adding or removing users, allocating resources dynamically, and accommodating changes in demand. This ensures optimal resource utilization and scalability.
UCMG’s cloud-based model provides cost efficiency for governmental agencies, eliminating the need for upfront hardware investments and reducing maintenance costs. It also changes the way governmental organizations are charged for communication and cloud services from a Capital Expenditures (CapEx) model to an Operating Expenses (OpEx) financial model by paying for what you need. This allows IT professionals in the public sector to leverage a pay-as-you-go pricing model, optimizing costs based on actual usage and scaling resources as needed.