What is Unified Communications Management and How It Serves Every Employee in Your Company

What is unified communication management? Do you even need unified communication and collaboration management tool? What are the benefits of unified communications (UC) as a service, and how does it help IT and support remote workers?
Unified Communications Management

In short, unified communications management solutions make management of internal and external communication and collaboration easy and efficient. It’s especially handy for the day-to-day management of enterprise telephony systems like Cisco that would otherwise be too technical, cumbersome, and time-consuming. If in your heart of hearts you think there’s a missing piece that can reduce your UC efforts by 80% you’re not wrong. 

By the time you finish reading this post, you’ll see why automated unified communications management solutions are a must for your business. So let’s dive in.

What Is a Unified Communications Management Platform?

A unified communications management is a platform that IT teams use to manage their enterprise’s UC lifecycle easily and more efficiently. 

As technology evolves, enterprises add more and more communication tools to their stacks, but managing these tools is complicated, time-consuming, and often requires engineers’ technical expertise. 

Here’s a simple example. What happens when we have to onboard new employees and grant them access to dozens of tools? HR and IT departments may spend hours adding new users and writing follow-up emails to ensure that the new guy or gal has an easy time starting at your company, not staring at a wall for hours on end. 

If done manually, these time-consuming processes would be done one by one taking up obscene amounts of human resources and time. A unified communications management solution lives in the cloud, so everyone can access everything they need as long as your team members have an internet connection. Just ensure the UC of your choice can integrate into all the systems and tools you’re using.

Benefits of Unified Communications Management for Businesses

Automated unified communication solutions provide considerable value to enterprises that want to optimize and automate processes, boost efficiency, and empower remote workers. A UCaaS (unified communications as a service) solution increases ROI and makes the lives of your employees easy as pie. 

Let’s take a closer look at exactly how a unified communications management platform contributes to your efficiency and bottom line.

Improve Productivity and Collaboration

Every company dreams about removing bottlenecks to boost productivity and efficiency in their organization. Optimizing workflows and processes are one way to achieve that goal, especially with today’s geographically dispersed workforces. 

In the past, managing telephony systems required specific technical know-how only certified IT personnel could earn. Nowadays, we have reached a new level of simplification. So easy anyone can do it.

No more password reset tickets or lingering provisioning requests. Automated unified communications solutions empower employees to work together without having to rely on each other.

Here are a few examples of how unified communications management enhances teamwork and efficiency:

  • HR managers will be able to perform simple time-sensitive tasks like provisioning and onboarding.
  • IT admin will have a portal for UC admins.
  • IT departments will reduce misconfiguration and outages by automating standard repeated tasks.
  • Enterprises will be able to optimize repeatable IT service requests.

Automated and standardized processes make redundant IT tickets obsolete, ensuring frictionless efficiency among employees. That means the end of IT reliance and the dawn of quick and easy processes everyone can manage.  

Streamline IT Operations

Before UC management, IT teams would spend a lot of time managing the different communication channels or telephony systems one task at a time. If an employee forgets their password or needs access to a new tool, they need to create a ticket and wait for IT’s attention. However, IT departments are usually very busy. So rather than following up and escalating tickets, IT can simply configure daily tasks even if they are super technical ones.

Busy IT teams can configure easy-to-use self-portals for employees as a way to offload time-consuming, repetitive technical tasks. Additionally, switching to automated, unified communication management solutions like Tuki can also help businesses maximize other expensive and necessary solutions like ITSM. All in all, IT’s role in the business is to move the business forward. It’s hard to achieve when IT doesn’t have the tools to optimize their time. 

With automated, unified communications management, IT teams will have the time to promote other important business goals.

Connect Remote Employees

Telephony vendors originally developed UC as a successor to PBX as it has been in decline for some time. Today’s cloud-based UC management offering proved more beneficial than the outdated first-gen tools. As remote work is adopted worldwide, it becomes difficult to manually support business needs using on-premises-based technology only. The time differences alone demand automated self-service solutions so enterprises can operate uninterrupted. 

Unified communications management solutions provide 24/7 IT support in the form of easy-to-use self-service portals so employees and IT managers can complete basic tasks like changing extensions and resetting forgotten passwords without waiting around for engineers to get through a long list of tickets. 

UC management tools also provide a user-friendly provisioning portal that enables the less trained IT managers to do more themselves without needing support from highly trained and expensive engineers.

Reduce Costs

One of the most significant advantages of UC is the amount of money it saves businesses. It enables hundreds and even thousands of people to operate more cost-effectively, and those savings trickle from each employee’s newfound efficiency straight to the businesses’ bottom line. Basically, manual unified communication management is costing you a lot more than you know.


Automating unified communication management assists every single employee in the enterprise. It helps HR, and IT do their jobs much faster while empowering employees at home and office. So if you want to automate, simplify & streamline your communications and collaboration operations, automated unified communications management is the technology you’ve been waiting for. Click here to get started.

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Automated UC Provisioning: The Demise of Painful UC Management

Automated UC Provisioning: The Demise of Painful UC Management

Every enterprise needs a provisioning engine to control and automate internal company communication and collaboration tools to be efficient. Considering the enterprise workforce, we’re talking hours of complicated mistake-prone tasks if done manually. And what about the ongoing management and monitoring?

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Tuki is a Cisco business partner